Privacy Policy
Last updated: January 1, 2025
In short: We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding your information.
1. Information We Collect
Information You Provide to Us
We collect information you directly provide to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile picture, bio, programming interests, and other profile details
- Content: Questions, answers, comments, code snippets, and other content you post
- Communication: Messages you send us through contact forms or customer support
- Payment Information: Payment details if you use any paid features (processed securely by our payment processors)
Information We Collect Automatically
When you use QueryFix, we automatically collect certain information:
- Usage Data: Pages visited, time spent, features used, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Location Data: General location based on IP address (not precise location)
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar technologies
Information from AI Features
When you use our AI-powered features, we may collect:
- Code snippets you submit for analysis
- Questions and prompts you provide to AI features
- Feedback on AI suggestions and responses
- Usage patterns of AI features for improvement purposes
2. How We Use Your Information
We use the collected information for the following purposes:
Platform Operations
- Provide and maintain the QueryFix platform
- Process your registration and manage your account
- Enable you to post questions, answers, and comments
- Calculate reputation scores and track achievements
- Facilitate communication between users
AI and Machine Learning
- Provide AI-powered code analysis and suggestions
- Auto-tag questions and improve content categorization
- Generate smart search results and recommendations
- Train and improve our AI models (using anonymized data)
- Detect and prevent spam or low-quality content
Communication and Support
- Send you important platform notifications
- Respond to your questions and provide customer support
- Send you updates about new features or changes
- Conduct user surveys and gather feedback
Security and Legal Compliance
- Detect and prevent fraud, spam, and abuse
- Enforce our Terms of Service and community guidelines
- Comply with legal obligations and respond to legal requests
- Protect the rights, property, and safety of users and our platform
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
Public Information
By design, QueryFix is a public platform. The following information is publicly visible:
- Your username and profile information you choose to make public
- Questions, answers, and comments you post
- Your reputation score and badges
- Your activity history (questions asked, answers provided)
Service Providers
We may share information with third-party service providers who help us operate our platform:
- Cloud hosting and infrastructure providers
- Analytics and monitoring services
- Email delivery services
- Payment processing services
- AI and machine learning service providers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal process, including:
- Court orders or subpoenas
- Government investigations
- Compliance with applicable laws and regulations
- Protection of our rights or the rights of others
Business Transfers
If QueryFix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure authentication and password hashing
- Regular security audits and vulnerability assessments
- Access controls and monitoring systems
- Secure development practices and code reviews
Organizational Measures
- Limited access to personal information on a need-to-know basis
- Regular staff training on data protection
- Incident response procedures
- Privacy by design principles in our development process
Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have several rights regarding your personal information:
Account Management
- Access: View and download your personal information
- Update: Modify your profile and account information
- Delete: Delete your account and associated data
- Export: Export your questions, answers, and other content
Privacy Controls
- Choose what information is public on your profile
- Control email notifications and communications
- Opt out of certain data collection practices
- Manage cookie preferences
Regional Rights
Depending on your location, you may have additional rights under local privacy laws such as GDPR, CCPA, or other regulations:
- Right to be informed about data processing
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise these rights, please contact us at privacy@queryfix.app.
7. Children's Privacy
QueryFix is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@queryfix.app, and we will take steps to delete such information.
For users between 13 and 18, we recommend obtaining parental consent before creating an account.
8. International Data Transfers
QueryFix is operated from various locations, and your information may be transferred to and processed in countries other than your own.
We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions where applicable
- Other legal mechanisms as required by applicable law
9. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
Account Data
- Active accounts: Retained while your account is active
- Deleted accounts: Most data deleted within 30 days, some may be retained for legal compliance
- Public content: May remain on the platform even after account deletion for community continuity
Other Data Types
- Usage logs: Typically retained for 12-24 months
- Support communications: Retained for 3 years
- Legal compliance data: Retained as required by applicable law
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you through the platform or via email for significant changes
- Provide you with the opportunity to review the updated policy
Your continued use of QueryFix after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Privacy Team
Email: privacy@queryfix.app
General Support: support@queryfix.app
Contact Form: https://queryfix.netlify.app/contact.html
We will respond to your inquiry within 30 days of receipt.